The Client
Statuo Group are an Australian architecture, interior design, and construction company focused on high-end residential and commercial builds and fit outs. They have a team of 26 with headquarters in Subiaco, an office in Melbourne, and some staff working remotely.
Their Challenges
Before working with Insource IT, Statuo Group were dealing with an unresponsive IT provider who favoured a hands off approach – resulting in significant downtime for the team. “Our previous IT provider was very slow. It would take 3 to 4 days for them to get back about anything,” Nikki (their Studio Manager) reflects. This approach left the team dealing with a lot of the business’ IT requirements, including software which was difficult without the right expertise. “We were having to do a lot ourselves.”
The Search for a New IT Provider
Frustrated with the level of service they were receiving, Statuo Group started looking for a new Managed Service Provider (MSP) who could deliver timely support and really look after their IT – so it didn’t add to the team’s to-do list. After a long, jargon-filled conversation with the first IT provider they reached out to, they realised they weren’t a good fit.
Luckily the next MSP they found was Insource, and their initial meeting with Hassan (Insource IT’s Managing Director) was a breath of fresh air. “We said skip all the fluffiness, tell us your costs and what you can do for us. It was refreshing for Hassan to understand we didn’t need to go through a 40 slide presentation. He was very straight to the point, and that’s exactly the type of person we like to work with.”
From here, Statuo Group secured Insource as their new MSP and their onboarding experience was smooth with minimal downtime. Today, they’ve been working with Insource for around two years.
Our Solutions
In this time, Insource has made life much easier for Statuo Group. They provide managed IT services that ensure the team can rely on good communication, quick turnaround, significantly reduced downtime, and a wealth of expertise. This includes providing support with software licensing and website hosting.
When an issue requires more of an extensive investigation, Insource are also happy to help when the team aren’t in the office – whether this is after hours or on weekends. This included handling IT when the business moved to a new office. Nikki says, “The Insource team came in over the weekend and helped look after our servers, made sure everything was on the cloud, backups – all that kind of stuff. That was amazing.”
They’ve even helped Statuo Group save money, with Nikki reflecting, “We’ve cut down on a lot of costs we didn’t need especially in terms of software. We’ve got licenses here, there, and everywhere, and we’ve been able to reduce that.” The team also stay on top of this as the business grows. “They ask questions, like whether we need to buy another license when a new person comes on to make sure we’re not doubling up. They understand that process which is really good.”
Looking at their experience working with Insource overall, Nikki says “Hassan is very friendly and actually listens to what you need, and the team are very approachable, and kind over the phone. It’s been nice for the Insource team to come in and look after everything, it’s a big relief. Honestly there’s not much I call the team for that they can’t fix.”
Hassan reflects, “At Insource we’re focused on proactive services and genuine partnerships. We get to know our clients, communicate clearly without the tech speak, and make sure they can be confident in seamless IT. Statuo Group are great to work with, and we’re proud to have taken IT challenges off their plate.”
