Helpdesk Overflow and Escalation
Extra team members help improve response times, so staff can move past tech issues and avoid downtime, with after-hours support too.
Co-Managed IT Services for In-House IT Teams
Boost your IT team’s capabilities and gain capacity with reliable, scalable, and collaborative co-managed IT services. Partner with Insource IT, and ensure your team has the support they need to get more done.
Since 2015
ISO 27001
5.033 Google reviews
7am to 6pm
What is Co-Managed IT?
If your internal IT team is overloaded just keeping the lights on, or needs specialised knowledge to handle complex cyber security or compliance requirements, it’s time for co-managed IT. This model sees your team supported by a managed service provider (MSP), freeing up time to focus on strategy and innovation, boosting security with proven tools, delivering 24/7 support, and improving response times, all without the need to hire, manage, or upskill more internal staff.
How Co-Managed IT works
We work alongside your team from day one, ensuring we understand your business, our responsibilities, and how we can best support your internal IT staff.
- 1 Assessment: We take the time to understand your IT environment.
- 2 Alignment: We work with your team to identify what’s going well, and where we can help. This defines our responsibilities.
- 3 Collaboration: We align tools and integrations, ensuring we can smoothly collaborate while supporting operational visibility and efficiency.
- 4 Ongoing support: We work alongside your team, with the flexibility to increase responsibilities or capacity as needed.
Working alongside your team
How we support your IT team
Cyber Security Monitoring and Remediation
Our SOC provides 24/7 monitoring and delivers rapid response when a threat is identified, minimising impact if a cyber incident occurs.
Patch Management and Updates
We stay on top of the latest updates and patches for devices, systems, and software, keeping everything secure and running smoothly.
Infrastructure and Cloud Projects
If you need specialised expertise for complex infrastructure and cloud projects, our team works alongside in-house staff for the best outcome.
Backup, Disaster Recovery, and Compliance
We run regular data backups, test them, handle recovery plans, and make sure you’re meeting compliance requirements with the right evidence.
Tooling, Automation, and Process Improvement
We bring in-depth knowledge so your team can choose and optimise the right tools, automate workflows, and formalise scalable processes.
Why Choose Insource?
At Insource we have proven experience working alongside in-house IT teams. We’re committed to a proactive mindset, rather than a ticket-only focus, which means we spot and fix issues before they affect productivity. Reactive firefighting goes down, and we get it all done with strong communication and documentation so everything’s consistent and everyone’s on the same page. Even better? We deliver IT with a security-first approach (we’re ISO 27001 certified, so you know we take it seriously).
Is co-managed IT right for you?
Common use cases
- Growing businesses, who need to scale their IT team without the hassle of hiring.
- Lean IT teams, who are swamped with routine tasks, and lack time to focus on strategic work.
- Compliance-driven industries, who need to turn complex requirements into clear steps and audit readiness.
- Businesses undergoing change or transformation, who need support and expertise to reduce downtime and risks.
Co-managed IT
Support your team with Co-Managed IT
At Insource we act as an extension of your team, prioritising communication and collaboration so we can build strong, trusting relationships. If you’d like to learn more about how we can help with co-managed IT, get in touch today.
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FAQs
Questions we often hear
We work alongside your team, filling in knowledge gaps, increasing capacity, and scaling services as needed. Bringing together your in-house team, who know your business back to front, and the support of an MSP allows you to get the best of both worlds and achieve more. • Helpdesk overflow and escalation, plus patch management • Boosted cyber security defences with around-the-clock monitoring • Support for cyber security or compliance projects needing specialised expertise
The cost of co-managed IT services will vary depending on your requirements. These services are much more affordable than hiring, managing, and upskilling full-time IT staff.
Absolutely. Co-managed IT services are flexible, so when your needs change, you can increase or reduce the amount of support you’re receiving.